Refund policy
Refund Policy
Refunds will only be issued for damaged products during transit. If you receive damaged products, please send us a picture and explanation to the email address listed in the policies and contact us section. We will review the email and send a replacement promptly or issue a full refund.
Dissatisfied with your product?
We strive for customer satisfaction and want you to have a positive experience with our products. If you are dissatisfied with your purchase, please reach out to us through email: phoenix@transpacifictea.com. We value your feedback and will work with you to find a suitable solution. Your satisfaction is our priority.